If you need to add more POI to your subscription, change your package or cancel your subscription, you can do it at any time in your Dashboard . Any unused money will be returned to your account and made available for future subscriptions. After your event has passed, you can delete or clone it to use the same design for the next event.

Let's go over all the options.

Scroll down your Dashboard  to see information about your package, POI, next charge date and subscription end date. Click Change or Cancel.

When you click Change, you’ll get redirected to the same upgrade page, where you can choose a different number of POIs or a package. See more details here.

Hover over the subscription end date to change it:

You can cancel the subscription of one event and upgrade another one. Any remaining money will be returned to your account to be used for this upgrade.

If you clone your existing floor plan for next year, you can reuse it. This will copy your floor plan layout and, optionally, your exhibitors and booth assignments. The option to do this is also at the bottom of your Dashboard . The new event will have a 7-day trial, and after that, you can choose to keep it free or to upgrade.

The option to delete your event can be found at the bottom of your Dashboard . If the event has an active subscription, you need to cancel it first before you can delete it.

You can create a new event by clicking Create floor plan on our main website menu or your Dashboard . More details are described here.

Unused money becomes credits, which the system calculates automatically. If your monthly subscription is $100 and you decide to upgrade or cancel your floor plan after 15 days, you will receive $50 in credit to your account.

The minimal subscription period is one month. The billing cycle is renewed every time you change your subscription. The system will take into account your latest balance and turn the unused funds into credits. You will be charged according to your new number of POIs for at least a month, depending on your particular case.

Yes, you can change your subscription package and the number of POIs at any time via your Dashboard .

Once your subscription ends, your floor plan will be downgraded to the free package. Please note that no data is lost, and you can always upgrade again to restore it.

Only the account owner can apply changes to the subscription. None of the teammates can access that information. If you are the account owner and still can't see those buttons, contact our support team.