Working with background
You can use a shape 
, a text 
, or an image 
(for instance, a logo) as a background for your plan. You can also customize the font, size, and color of the text. Note that the background doesn't have to take up whole screen. It can be just a company name at the top of the plan, but technically it is a background.
After adding an element, make sure you assigned it to the correct layer ("Background") and chose the correct POI type ("Shape – not POI"). Also check that the layer itself is visible in the Layers panel on the left. The eye icon should be active so that the layer to be visible in the Designer
. Note that elements placed on the "Background" layer will not be visible in the live view. To ensure visibility in the live view, elements such as booths or spaces must be assigned to the "Booths" layer.
In the Designer's front view, the background layer will be visible. However, in the live view, elements on the "Background" layer will not appear. You can adjust which part of the background layer is visible in the Designer.
It's also worth mentioning that you can change the booths opacity to work with the background elements. You can set it from 0 (invisible) to 1 (perfectly visible). The default opacity is 1. It's convenient because opacity doesn't affect the View — it doesn’t change transparency for exhibitors.
Frequently asked questions
What can I do if I can't see the grid?
What can I do if I can't see the grid?
If the grid controls aren't showing up, the grid might be hidden behind the layers. To make it visible, adjust layer opacity - click on the Background layer and change its opacity (try 0.2) so you can see through it to the grid underneath. If you aren't currently working on the Background layer, you can make it completely onvisible by clicking the eye icon
Why is my floorplan (or part of it) not showing in view live? It may be an issue with viewbox or layers visibility settings. Make sure the viewbox is set correctly for every layer, and check if all elements are located on the appropriate layers. Why doesn’t a white background appear on the live floor plan? Ensure the white background is placed on the "Booths" layer. Moving it to the "Background" layer will make it invisible in the live view.
Why is zoom too fast or hard to control in the Designer?
Why is zoom too fast or hard to control in the Designer?
If zooming in or out feels too fast or hard to control, this is usually related to your mouse settings rather than the platform itself.
Some devices — especially Logitech mice with Logi Options installed — may have “Smooth scrolling” enabled, which can make zoom interactions overly sensitive.
To improve control, disable “Smooth scrolling” in your mouse settings and adjust scroll sensitivity if needed.